Privacy & cookies

Last updated: June 2026

This page explains how At Home, At Peace uses personal information when you use our website or contact us.

Email us at pet@peace.vet if you have any questions.

What we collect

• Contact form: your name, phone and/or email, your pet's details if you share them, and your message.
• Phone, text or email: whatever you choose to tell us when you get in touch.
• Technical data: your IP address may be used briefly to stop the contact form being misused.

We do not sell your data. We do not use it for advertising.

Why we use it

We use your information to answer enquiries, arrange visits, and run the practice. That is allowed under UK data protection law because:

• you are asking us about care or a visit;
• we need to reply to you and keep a short record of enquiries;
• we sometimes must keep records for veterinary or tax purposes.

Who we share it with

We use a few services to run the website and deliver messages:

• Cloudflare for the website and contact-form rate limiting.
• Mailjet to send contact-form messages to our inbox.
• Our email and phone providers when you contact us directly.

Some of these services may hold data outside the UK. We only use providers that protect data to UK standards.

How long we keep it

We keep enquiry messages for as long as we need to reply, and usually for up to two years after that, unless care records or the law require longer. Rate-limiting data is deleted within minutes.

Your rights

You can ask to see, correct or delete your data, or object to how we use it, where the law allows. Email pet@peace.vet and we will help.

You can also complain to the ICO: ico.org.uk/make-a-complaint.

Cookies

We do not use analytics or marketing cookies. The site stores two small items in your browser session only: one to avoid a font flash on repeat visits, and one to stop the contact form being sent twice by mistake. They are not used to track you on other sites.

Security

We protect your information as well as we can. Email is not fully private; if you prefer not to put clinical details in writing, please call us.

Changes

We will update this page when needed. The date at the top shows when it was last changed.